Only a few customers would probably be patient enough to wait on a slowly progressing line at the cashier. Worse, they might even walk out of the store without purchasing anything, and post negative reviews about their experience.
For sure, you wouldn’t want this happening at your retail chain. After all, you stand to lose loyal customers and profits without effective queue management tools and techniques. Only counting tools can solve these problems.
What is it?
A counting tool provides precise data on the exact number of people who came in daily and at which time of the day they visited. In addition, it gives you a picture of your store’s performance accurately. In this way, you will make the necessary adjustments in your service approach to accommodate your customers better.
How does it work?
Most people counting tools will record the number of paying customers the moment the store gives tickets with numbers on them. The system will register the figures and post them on a screen, making it easy for people to see the servicing clerk and counter. This eliminates the need for customers to stand for hours while waiting for their turn at the cashier.
Another benefit is the flexibility in management methods it provides. The technology reports incidents real-time through control panels connected to numerous sensors. Some counting tools provide instant feedback as they alert management when they detect heavy traffic at a certain counter. This enables the management to add more cashiers to address client concerns more quickly. You also have an option to set up an infrared-based system.
Thanks to advances in retail technology, people counting systems now have visual data interpretation. Some of these can tell a customer’s sex and age range by scanning a person’s facial shadows and wrinkles. Others use infrared retina tracking to determine a person’s emotions.
With people counting systems, your store will reap solid financial gains in the long run. The good thing about it is, you don’t have to stress out as much.